Terms of Use

Payment Terms

Mecca Hair requires payment on completion of your appointment unless an alternative arrangement is made. We accept cash, Visa, Mastercard, AMEX and AfterPay. Late payments may incur a penalty fee

Our Guarantee

Mecca Hair guarantees the quality, standard and satisfaction of our services. If you are not satisfied contact us within a one-week period of your hair appointment and we guarantee we will re-do your hair complimentary.

Late Policy

If you are more than 15mins late for your appointment we may decline service due to the impact it will have on the following guests bookings. If this happens, you will incur a fee of 50% of the service cost.

Special Requests

We accept all special requests for a particular stylist as well as all bridal and formal requests.

Booking policy

We always do our best to meet your booking requests.

To avoid disappointment we recommend booking at least two weeks in advance. We highly recommend making future bookings at the end of your visit to secure your ideal appointment time. Bookings can be made online (select stylists and services only), by calling 07 3857 2940, or in-salon.

New guest bookings will require a $50 non-refundable deposit at time of booking. This amount will be discounted from your services at the end of your visit.

Hair extension bookings will require a non-refundable deposit of the cost of the hair. All hair extensions are specially ordered for each guest.

Cancellation Policy

If you are unable to keep your appointment, please cancel in a timely manner. Cancellations made within a 24 hours scheduled appointment will incur a fee of 50% of the service cost.

Enquiries

We accept all email and social media enquiries about our services, stylists, makeup artist and product ranges. We always try to respond within 24 hours of receiving your enquiry.

Health Directives

Due to the prevalence of COVID-19 as to protect our staff and our other guests we ask guests to practice social distancing when possible and cancel appointments if you are feeling unwell or are displaying COVID-19 symptoms.